PHOENIX (By Jon Garrido, The
Jon Garrido News Network)
April 21, 2009 —
The City of Phoenix belongs
to the residents of the
city. As such the City of
Phoenix has a responsibility
to all residents of Phoenix
to uplift each other and to
help each other wherever
possible.
The City of Phoenix annual
budget exceeds One Billion
Dollars of which is
deposited in various Phoenix
bank accounts. The City of
Phoenix is a very big
customer and I believe the
City has a fiduciary
responsibility to be an
advocate for all Phoenix
residents.
In promoting advocacy, when
I become the Phoenix City
Councilman from District 8,
I will make a motion to have
the City of Phoenix deposit
the cities' money only in
Phoenix banks that have no
credit card complaints from
Phoenix residents.
C
redit card
predatory practices
First came the mortgage crisis. Now
credit card predatory practices are the next crisis.
After years of flooding
Phoenicians with credit card offers and sky-high credit lines, Phoenix lenders are
sharply curtailing both, just as an eroding economy squeezes consumers.
The pullback is affecting even
creditworthy consumers and threatens an already beleaguered banking industry
with another wave of heavy losses after an era in which it reaped near
record gains from the business of easy credit it helped create.
The credit card crisis has a
directly adverse impact on all Phoenicians but the crisis is national in
scope. Across the United States lenders wrote off an estimated $21 billion
in bad credit card loans in the first half of 2008 as more borrowers
defaulted on their payments.
Companies laying off millions
of workers, the industry stands to lose at least another $55
billion over the next year and a half, analysts say. Currently, the total
losses amount to 5.5 percent of credit card debt outstanding, and could
surpass the 7.9 percent level reached after the technology bubble burst in
2001.
The Bureau of Labor Statistics
of the U.S. Department of Labor reported on April 3, 2009, unemployed
nonfarm payroll employment continued to decline sharply in March, and the
unemployment rate rose from 8.1 to 8.5 percent,
Since the recession began in
December 2007, 5.1 million jobs have been lost, with almost two-thirds (3.3
million) of the decrease occurring in the last 5 months. In March, job
losses were large and widespread across the major industry sectors.
“If unemployment continues to
increase, credit card net charge-offs could exceed historical norms,” Gary
L. Crittenden, Citigroup’s chief financial officer, said.
Faced with sobering
conditions, companies that issue MasterCard, Visa and other cards are
rushing to stanch the bleeding, even as options once easily tapped by
borrowers to pay off credit card obligations, like home equity lines or the
ability to transfer balances to a new card, dry up.
Big lenders — like American
Express, Bank of America, Citigroup and even the retailer Target — have
begun tightening standards for applicants and are culling their portfolios
of the riskiest customers. Capital One, another big issuer, for example, has
aggressively shut down inactive accounts and reduced customer credit lines
by 4.5 percent in the second quarter from the previous period, according to
regulatory filings.
Lenders are shunning consumers
already in debt and cutting credit limits for existing cardholders,
especially those who live in areas ravaged by the housing crisis or who work
in troubled industries. In some cases, lenders are even reining in credit
lines after monitoring cardholders who shop at the same stores as other
risky borrowers or who have mortgages from certain companies.
While such changes protect
lenders, some can come back to haunt consumers. The result can be a lower
credit score, which forces a borrower to pay higher interest rates and makes
it harder to obtain loans. A reduced line of credit can also make it harder
for consumers to manage their budgets, because lenders have 30 days to
notify their customers, and they often wait to do so after taking action.
The depth of the financial
crisis has shocked a credit-hooked nation into rethinking its habits. Many
families once content to buy now and pay later are eager to trim their
reliance on credit cards. The Treasury Department, which is spending
billions of dollars in taxpayer money to clean up an economic mess brought
on in part by all sorts of easy credit, recently started an advertising
campaign inviting consumers to check into the “Bad Credit Hotel,” an online
game that teaches the basics of maintaining good credit.
At the same time, the fear
factor among lenders has deepened just as the crisis makes it harder for
some financially stretched consumers to wean themselves from credit cards
for even basic needs, like gas and food.
“We are not going to say,
‘Yahoo, this is over,’ and extend credit like we did without fear,” Jamie
Dimon, JPMorgan Chase’s chief executive, said in a recent conference call.
“If you’re not fearful, you’re crazy.”
Even those with good credit
ratings are targeted. American Express, which traditionally catered to
more upscale cardholders, said it would be increasing effective interest
rates by 2 or 3 percentage points for some of its credit card holders — a
move that could, for example, push a 15 percent rate up to 18 percent.
Without
any notice, American Express had reduced the credit limit on Joe Gonzales' business
and personal credit card at least four times in the last year, which lowers credit scores. The moves have also made it difficult for
small businesses to manage their payroll and budget.
“Credit card issuers have
realized their market is shrinking and that there is no room for extra
credit cards, so they have to scale back,” said Lisa Hronek, a research
analyst at Mintel. “People are completely maxed out with mortgages, home
equity lines and credit card debt.”
At the same time, credit card
profit margins have been narrowing, largely because lenders’ own financing
costs remain elevated as investors spurn credit card bonds, just as they did
mortgages. Another factor is interest rates banks charge even
creditworthy borrowers have come down after the emergency actions taken by
the Federal Reserve to ease the credit crisis.
In previous downturns, banks
could make up the missing profits by raising fees. This time, there may be
less room to maneuver.
“The last time credit costs
spiked, the late fees were much lower, so card issuers could turn to that
and re-price more nimbly,” a Morgan Stanley analyst, Betsy Graseck, said.
“There is just more scrutiny now, and coming after the subprime mortgage
crisis, the world is more sensitive to the way lenders behave.”
Changing credit card terms
squeeze consumers
Aggressive rate increases on
credit cards are threatening
to push struggling consumers
into financial ruin,
accelerating home
foreclosures and the
nation's further descent
into recession.
The growing problem is reflected
in cases such as Mark Dennison
of north Phoenix. He bought two
last-minute plane tickets for
his father's funeral in 2008, a
purchase that increased the
amount of credit he was using
and made him appear riskier to
banks. The result: Banks raised
the interest rates on four of
his credit cards — to 24% and
higher — doubling his monthly
payments to about $2,000.
That led to a financial spiral
that has put him on the verge of
losing his home and filing for
bankruptcy. "I see no light at
the end of the tunnel," says
Dennison, a tire salesman.
Across the nation, a growing
number of consumers and
financial experts are
complaining sudden credit card
limit reductions and sharp
interest rate increases
triggering a domino effect that
makes it harder for consumers to
juggle bills, stay in homes and
avoid going broke.
No official data are available
on how many people are being
pushed into financial distress
by credit cards rather than
mortgages. But credit
counselors, bankruptcy lawyers
and legislators say banks
increasingly are pummeling
consumers for making the
smallest payment error — or
making no error at all.
The shift comes as regulators
and legislators have spent the
last year pointing to toxic
mortgages and overextended home
buyers as the culprits behind
the financial crisis. Credit
cards, by encouraging a society
of spenders rather than savers,
have played a significant role
in loading up consumers with
unaffordable debt whose rates
and terms can change at any
time.
The Federal Reserve is expected
to release a rule aimed at
cracking down on hair-trigger
jumps in card rates and fees,
but consumer advocates worry it
won't go far enough in reforming
credit card practices.
During the housing boom, banks
sharply raised card limits in
part because of a surge in home
equity, then guided borrowers to
use mortgages to pay off card
balances. The series also found
banks' practice of packaging and
selling credit card debt to Wall
Street has given them a powerful
incentive to raise card rates
and fees.
Now as debt-saddled consumers
struggle to stay afloat, banks
are aggressively raising rates
and fees — often stripping
consumers of what little
disposable income they have left
and threatening to become
another drag on the economy.
Consumer spending makes up more
than two-thirds of U.S. economic
activity.
"This is the only credit people
have available," says Robert
Manning, author of Credit
Card Nation: The Consequences of
America's Addiction to Credit.
"You raise their monthly
payments … this is driving
people straight into
bankruptcy."
Another victim says she missed a
single credit card payment in
2007, causing her bank, the U.S.
credit card arm of Barclays, to
impose a late fee and more than
triple her interest rate to 20%.
Other banks also penalized her,
possibly for the late payment to
her bank, a common practice in
the industry. Bank of America
cut off an overdraft line of
credit on her bank account.
American Express more than
halved her credit line to
$14,000, cutting off a key
source of liquidity for her
business. Then GE Money raised
her interest rate to 23% from
16% on a store credit card and
lowered her card limit to $100
from $4,000.
"We are still paying our
mortgage and our business
bills," says the woman victim,
who owes about $35,000 on her
credit cards. "But by the skin
of our teeth."
Good mortgages, bad cards
The above situation is
increasingly common, experts
say.
"There's a misconception that
everybody who comes in the door
has a bad mortgage," says Doris
Latorre, national director of
quality assurance for Acorn
Housing, which counsels troubled
homeowners. "There are people
who have good" mortgages but get
into trouble with other loans
when their banks change card
terms, she says.
Rate increases and dramatic
reductions in credit limits can
push borrowers deeper into
financial distress, rather than
encourage them to pay their
bills, says Robert McKinley,
chief executive of CardTrak.com,
a card research site.
Although consumers typically
carry far less credit card debt
than mortgage debt, card debt
often is more punitive because
banks have significant leeway to
change terms.
"The computer kicks in and
considers this person a credit
risk and raises their rate to
30%," which makes it hard for
them to pay off that debt in
their lifetime, says Marc S.
Stern, a bankruptcy lawyer in
Seattle.
Even so, 90% of card users will
not see their interest rates go
up this year, says Scott Talbott,
senior vice president of
government affairs at the
Financial Services Roundtable,
which represents the 100 largest
lenders. Consumers who do, he
says, "can attribute it to their
credit history, the economy and
the lack of demand for
credit-card-backed securities in
the market."
Jim Spencer, 40, says he's a
conservative spender who got
trapped under $70,000 of credit
card debt and high finance
charges after 15 years of
relying on his credit card for
emergencies, such as car
repairs. In a letter to the
Federal Reserve, a bank
regulator, Spencer complained
"credit card companies are the
reason why hardworking Americans
like myself struggle for years."
Banks started raising his card
rates two years ago, after his
utilization ratio — the credit
he used compared with his
available credit — rose above
50%, Spencer says. He borrowed
$16,000 from his 401(k) to cover
the higher monthly payments.
Even so, he eventually fell
behind, leading to rate
increases on three other cards.
The higher card payments made it
difficult to keep up with his
mortgage. And plunging housing
prices provided another reason
to stop paying his mortgage.
Now, he's trying to sell his
house for less than he owes on
it.
"More likely, I'd still be
managing today if the credit
card companies didn't raise
their rates," says Spencer, who
plans to file for bankruptcy
because he doesn't want to be
saddled with high-rate card debt
when he and his fiancée,
Michelle, have their baby in
April.
For families living paycheck to
paycheck, a jump in credit card
rates could mean the difference
between paying their bills and
putting food on the table, says
Stephen Lerner of the Service
Employees International Union,
whose more than 2 million
members include janitors, bus
drivers and doormen.
But if banks change rates
because they consider the
borrowers riskier — because
they've paid late or have gone
over their credit limit, even
once — that option won't be
available, says Curtis Arnold,
founder of CardRatings.com, a
credit card site.
Consumer advocates say while
they understand banks need to
make money, steep credit card
rates and fees have become more
severe than missteps made by
consumers.
"We're not saying there
shouldn't be late fees," says
Gail Hillebrand, a senior
attorney at Consumers Union,
which publishes Consumer
Reports. But fees, she
notes, should be tied to how
much a late payment actually
costs a bank.
Reform is particularly needed,
says Jim Campen, executive
director of Americans for
Fairness in Lending, at a time
when consumers are staggering
under a record load of high-rate
credit card debt. The typical
household now has about 11
credit cards and owes $11,211 in
card debt, according to
CardTrak.com.
Those figures don't include the
billions of dollars of credit
card debt consumers have rolled
into mortgages.
Ken Clayton of the American
Bankers Association says, "It's
easy to look back and say that
credit was too available, but
consumers have complete control
over how they used their cards."
Banks now are reducing their
risk, he adds, by taking actions
such as lowering credit card
limits, because "that's the
prudent thing to do."
A domino effect
As lenders do so, a growing
number of borrowers will see
higher credit card rates.
Here's why: When lenders lower
credit limits, the amount of
credit available to consumers is
reduced. That increases the
percentage of credit borrowers
are using compared with what's
available — often hurting their
FICO credit score. Lenders use
FICO scores, which range from
300 (worst) to 850 (best), to
determine how much credit to
offer consumers and at what
rates.
At a time when consumers already
are struggling to stay afloat,
lower scores and higher card
rates could aggravate their
financial problems, says John
Ulzheimer, president of consumer
education at Credit.com, a
consumer information site.
"Now, other issuers think you're
high risk, and they may start
doing nasty things to you, and
it starts snowballing," says
Ulzheimer.
Borrowers who don't realize
their credit limit has been
lowered may also spend above
their limit, triggering an
over-limit fee and a higher
rate, says Bill Hardekopf, chief
executive of LowCards.com, a
card-comparison site.
So far, overall credit scores
have held up "shockingly well,"
says Mark Zandi, chief economist
at Moody's Economy.com, because
lenders are still expanding
credit to the least-risky
consumers, boosting the average
credit card limit.
Yet Zandi believes it's probably
not a matter of if — but when —
credit scores will fall. He
expects scores to decline most
rapidly in areas where card debt
is rising and housing prices are
falling.
The potential for consumers'
credit scores to fall and their
rates to rise — through no
action of their own — exposes a
serious flaw in the
credit-scoring model, some
consumer advocates say.
As a growing number of banks
pull back on credit lines, even
healthy consumers could be
pushed into distress.
Take Mary Applegate, 26, of east
Phoenix near Scottsdale. Shortly
after American Express lowered
her credit card limit by 60%, to
$7,200, Craig's credit score
dropped from a decent 720 to a
mediocre 683, she says. She
applied for two loans in recent
months, unsuccessfully, and
worries that even if she got
one, she wouldn't get the best
rate because of her credit
score.
It's a stinging setback
considering that Mary and her
husband, Franklin, 32, have
spent years improving their
credit score so they could get a
bank loan to consolidate $17,000
in card debt. When she called
the bank, a rep told her she'd
have to boost her score to 750
to get her limits raised.
It's a no-win situation, she
says, because, "How can I
increase my score to 750 when
the bank's actions have no doubt
damaged it?"
American Express spokeswoman
Kimberly Forde says consumers'
overall debt levels are the
primary factor for any credit
limit reduction, but the bank
also looks at borrowers' payment
history and credit score, among
other information.
Craig worries that American
Express and other banks will
raise her rates because of her
reduced credit score. "That,"
she says, "would put us in hot
water."
Credit card reform gets another
look
As credit card fee increases
squeeze more consumers,
lawmakers are stepping up
efforts to reform criticized
practices.
In the latest round of fees, Capital
One, Citibank and HSBC are raising
interest rates for millions of credit
card borrowers. Chase is tacking on a
$120-a-year fee and raising the minimum
payment from 2% to 5% of the balance for
hundreds of thousands of consumers with
low interest rates. The actions come as
unemployment rises and more consumers
struggle to pay their bills.
Some lawmakers said the moves were
angering consumers and Congress alike —
and giving reason for an immediate
crackdown on credit card practices.
"Consumers are trapped in a business
model designed to induce mistakes and
jack up fees," said Sen. Charles
Schumer, D-N.Y. "This type of tripwire
pricing is predatory and must end."
In December, the Federal Reserve and
other regulators released a rule
reforming some of the most controversial
practices, such as raising rates on
existing debt. But that doesn't take
effect until mid-2010. Advocates say
that's too late for struggling
consumers. "We're all going through an
economic crisis right now, and we need
reforms that will help consumers now,"
says Bill Hardekopf, CEO of LowCards.com.
Already, many card issuers have raised
interest rates and fees in the past
year. The latest: Capital One.
Spokeswoman Pam Girardo says it's
raising rates on certain credit cards
"to reflect the current risk
environment." Capital One told some
borrowers it was raising the interest
rate to 17.9% from 12.9%.
Hardekopf says Capital One is also
raising rates on a "significant" number
of cards offered to new borrowers; some
card rates are rising by nearly 6
percentage points, to 14% from 8%.
HSBC recently notified Best Buy credit
card borrowers it's also raising their
rates. Spokeswoman Cindy Savio said the
decision was based on "economic, market
and other factors."
At Chase, some card borrowers were given
the choice between the new fee and
higher minimum payment, or a higher
interest rate of 7.99%. Previously, some
borrowers had rates of 3.99%. Chase said
it changes card terms due to market
conditions or borrower risk.
Citibank is increasing card rates an
average of 3 percentage points on
millions of cards because of the
economy. Spokesman Sam Wang says the
bank re-priced only customers whose
rates hadn't been raised for two years.
More Using Credit Cards to Stay Afloat
Seven years in the credit-counseling business didn't
prepare Ann Eaglewood for the alarming trend she began noticing last fall: As
her clients' mortgage bills became unaffordable, a growing number of them
began paying their credit card bills before — and sometimes instead of —
their mortgages.
"Their
homes are at risk, and they know it. But people say, 'I don't want to let my
credit cards go because that's my cash flow.' "
Across the nation, credit counselors are
reporting the same trend. Credit bureau analyses of consumer payment data show
financially squeezed borrowers have begun paying their credit card and car
bills before their mortgages. That's a striking reversal from the norm, one that
reflects rising desperation. It suggests that some people essentially have given
up trying to stay current with their mortgages and instead are focused on using
credit cards to squeak by.
If the trend persists, many economists say, it
could accelerate mortgage losses and further drag down the economy.
Rising living costs have led consumers to rely more on plastic to pay for
necessities they can't live without — and luxuries they don't want to do
without. As the economy weakens, consumers are starting to spend less on
discretionary items, such as furniture and electronics, and more on such
necessities as groceries and gas, according to government data. Such items
increasingly are showing up on credit card bills.
"Everything's going up — dairy, gas, home
taxes," says Alexis Kennedy, 34, a single mother of five children, ages 5 to
14, in east Phoenix, who enrolled in a debt-management program after racking up
$20,000 in card debt. "I'm trying to pay more for everything in cash, but it's
just impossible. It's not feasible right now to stop spending on the credit
card."
During the past year, credit card debt has
ballooned most rapidly in parts of the nation where the economy is particularly
weak, including California, Florida, Arizona and Nevada, says Mark Zandi, chief
economist for Moody's Economy.com.
"That suggests people are turning to their
cards in times of financial need," Zandi says. "They're losing jobs and overtime
hours and other income and trying to supplement their lower incomes with more
spending on credit cards."
Magnifying the problem has been the shrinking
availability of a major alternative to credit cards: home equity loans. As home
values have sunk, homeowners have found it tougher to qualify for such loans. So
they've turned elsewhere, especially to credit cards, to cover daily expenses.
"As people get squeezed, they still have the
credit demand," says Christian Weller, a senior fellow at the center. "For a few
years, mortgages and home equity lines replaced credit card debt. Now, we're
swinging back to the credit cards."
The growing reliance on plastic may explain why
revolving debt — most of which is on credit cards — rose at a seasonally
adjusted annual rate of 7.8%, to a record $943.5 billion, in 2007 compared with
a 6.1% adjusted rate the year before, according to the Federal Reserve.
The danger is that "The economy has relied on
the consumer to keep it afloat for the last seven years, and there's no more gas
in the tank of the consumer," says Howard Dvorkin of Consolidated Credit
Counseling Services in Fort Lauderdale. "They've got nothing to give."
During the housing boom, too many people took
out mortgages they couldn't afford. Many now owe more on their houses than
they're worth. Some are defaulting on their mortgages — figuring they'll lose
their homes anyway — even as they keep paying credit card and auto bills, credit
counselors say.
"A lot of people are exhibiting a kind of
fatalistic behavior to their mortgages," says Douglas Hammond, outreach programs
director at Alliance Credit Counseling. "They can't make their mortgage payment,
so why try to make it at all? 'Let's keep my car, make my payment on my credit
card, so I have some way of feeding my family.' "
When consumers are "pushed to the wall" and
forced to choose between paying the mortgage or credit card bill, Chessen says,
those who are likely to lose their homes may choose their credit cards, because
"They still need to heat their homes, put food on their tables and fill their
cars with gas."
Allowing your house to be foreclosed on is "not
a smart strategy," Hammond says, "because foreclosure does horrible things to
your credit score, and you'll pay high interest rates" on future loans.
A study by Experian found that consumers with
weak credit scores — but not necessarily those with strong ones — are paying
their credit card bills before their mortgage payments.
The study didn't examine car loans. But an
Equifax analysis shows that 38% of delinquent mortgage borrowers had kept all
their credit card bills current, and 62% had kept all their auto loans current
in the two-year period ending in July 2007. In the past, most people would pay
late on their credit cards and auto loans before doing so on their mortgages.
This reversal in payment priorities helps
explain why the rise in credit card and auto loan defaults — which occur when
lenders give up trying to recover a debt — hasn't matched the pace of mortgage
defaults. Credit card defaults, while rising fast, are still in line with
historic averages.
It's a matter of time, some analysts say,
before financially squeezed consumers max out their credit cards and start
defaulting in larger numbers.
"My guess is you'll see increasing numbers
of people walking away from credit card debt the same way they're walking
away from the mortgages," says Ken McEldowney, an executive director at Consumer
Action, a consumer advocacy group.
When Phyllis Coleman's mortgage payment jumped
26% last year, she began withdrawing cash from her credit cards to pay the
mortgage. That worked for a few months, until Coleman, 50, of Fairfield, Calif.,
maxed out on the cards' credit limit. She defaulted on her mortgage and now
faces foreclosure on her home.
Eventually, she also had to stop paying her
credit cards, which she'd been relying on to cover daily expenses. "It became
too much," Coleman says, "when gas started going up. I just got deeper and
deeper" in debt.
Using credit cards for health care
Consumers with the least financial resources
are pressured the most by a deteriorating economy and rising living costs. For
this group, credit cards are simply a way to delay the financial pain.
For years, rising health care costs have cut
into families' discretionary income. But if the economy worsens, employers are
likely to pass along higher health care costs to workers. That, in turn, could
force more people of all income levels to boost their use of credit cards.
"Your typical American household is very
vulnerable, and they've been vulnerable for a long time," says Tamara Draut of
Demos, a think tank in New York. "Now that energy costs are going up, health
care costs are going up, people are turning to credit cards."
Betty Forester, a credit counselor in
central Phoenix, says a growing number of clients are charging health care expenses.
Financial firms are encouraging them to do so with the rollout of cards and
lines of credit designed specifically for health care, she notes.
In October, Republic Bank and Humana introduced
the Humana Advance health care credit card, which can be used at hospitals and
doctors' and dentists' offices.
The card, says Steve Trager, CEO of Republic
Bank, assures users that they "will have a means to pay for unexpected health
care expenses." Citigroup, Capital One and General Electric's Care Credit
division also offer loans for medical costs.
Diane
Tregonis, a credit counselor in Tucson,
Arizona, says people "want to make sure they can get the health care they need for
them and their families," even if it means going into debt.
Maria
Otero, a real estate agent in Mesa,
Arizona, says the weak housing market has cut deeply into her commissions and
made it harder to pay her own mortgage. Worse, the payment on her
adjustable-rate mortgage jumped 17% in October. Otero, 48, asked her lender
to modify the loan to reduce her monthly payment. She was rejected. So she's
resigned to losing her house in foreclosure this year.
Meanwhile, she says she's committed to paying her credit card debts — which
she's consolidated with a debt-management agency — while she has the money.
"It's really stressful. I can only afford to pay my credit cards."
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